Hyatt House Chicago Medical/University District

The rooms were neat. Staff friendly

Large room with kitchen, 2 big TVs, 2 king size beds and a nice bathroom. Modern and comfortable. Very secure. Located in a nice safe area 10 minutes with metro outside the central city. 5 minutes walk from blue line and 7 minutes from pink line.

Location was pretty nice. We wanted to be relatively close to the Amtrak station, and this was about a 10 minute Uber ride away. The hotel was very nice, spacious and high quality. The room was bigger than I expected, with decent sized couch and table for lounging. The TV had casting capabilities on it, so we could watch something on our phone. Didn't partake in the breakfast but it seemed pretty fresh and abundant.

This is a great facility! It's the old hospital, so the hallways are so wide and it just feels luxurious! Lots of safety features to prevent people who aren't staying from getting off on your floor. The front desk clerk, Charminique was the friendliest hotel staff member we've ever had! Often in big cities, the front desk staff are indifferent or terse, but she was bubbly, lively, engaging! She welcomed me to the hotel and told me about its history and the museum there. She sold us on how magical Chicago is, and how much she loves it. She made sure we knew of all the things to do, eat, visit, or purchase in the hotel, and how to find them as well as their hours. She also assisted me on checkout, and was just SO GOOD at her job. She set the tone for our visit to the hotel and to Chicago, and we had an amazing trip. We can't wait to go back, and we will use this hotel again.

I love the security features on the elevator. The staff exceptional Guest service skills. I had one hiccup when I was charged for parking and staff took care of the issue immediately. No run around just an amazing experience. Hotel room couldn’t ask for a better space. I will be booking at this property more.